Outage in Mono
Direct Debit: Mandate Approval Downtime
Resolved MajorIncident Report
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee.
We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Components affected
Mono Mandate ApprovalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 04/06/2026 05:20PM
This incident has been resolved.
MONITORING
13 days ago - at 04/06/2026 09:19AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
13 days ago - at 04/06/2026 07:17AM
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee.
We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
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