Outage in Mono

FCMB Internet Banking (Data Retrieval Timeouts)

Resolved Minor
May 20, 2025 - Started 30 days ago - Lasted 8 days
Official incident page

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Outage Details

We're currently looking into an issue affecting data retrieval on our FCMB internet banking connection. While users can log in without any issues, the process of retrieving data is taking longer than expected. This delay is causing timeouts and resulting in failed data status responses. Our dedicated financial data team is actively engaged in resolving this issue, and we'll keep you posted with updates as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 05/28/2025 10:06AM

This incident has been resolved.

INVESTIGATING 30 days ago - at 05/20/2025 04:13PM

We're currently looking into an issue affecting data retrieval on our FCMB internet banking connection. While users can log in without any issues, the process of retrieving data is taking longer than expected. This delay is causing timeouts and resulting in failed data status responses. Our dedicated financial data team is actively engaged in resolving this issue, and we'll keep you posted with updates as soon as we have more information.

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