Outage in Mono
Direct Debit Payments Stuck in Processing
Resolved MinorIncident Report
Due to a downtime with the NIBSS TSQ service, we are currently unable to verify the status of transactions that occurred on May 19th between 2:50 PM and 4:30 PM. As a result, payments made during this period are currently stuck in processing.
We are actively working with the NIBSS team to resolve the issue and will provide an update as soon as the service is restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/23/2025 12:54PM
This incident has been resolved.
INVESTIGATING
11 months ago - at 05/20/2025 10:59AM
Due to a downtime with the NIBSS TSQ service, we are currently unable to verify the status of transactions that occurred on May 19th between 2:50 PM and 4:30 PM. As a result, payments made during this period are currently stuck in processing.
We are actively working with the NIBSS team to resolve the issue and will provide an update as soon as the service is restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience.
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