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Outage in Mono

Authentication Outage

Resolved Major
May 06, 2025 - Started 12 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets: GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/06/2025 12:32PM

This incident has been resolved.

MONITORING 12 months ago - at 05/06/2025 09:26AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 12 months ago - at 05/06/2025 08:52AM

We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:

GTBank
Access Bank
Union Bank
Zenith Bank
First Bank
Globus Bank
Fidelity Bank

Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.

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