Outage in Mono
Mandate Approval Downtime (Fidelity Bank)
Resolved MinorIncident Report
We are currently experiencing a downtime with Fidelity Bank, which is affecting mandate approvals. As a result, mandates are not being approved after users send the N50 authorization fee.
We sincerely apologize for any inconvenience this may cause and will provide an update once the service is restored.
In the meantime, we recommend using Paystack Titan as the destination account for authorization transfers.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/20/2025 09:23AM
This incident has been resolved.
INVESTIGATING
9 months ago - at 07/19/2025 04:15PM
We are currently experiencing a downtime with Fidelity Bank, which is affecting mandate approvals. As a result, mandates are not being approved after users send the N50 authorization fee.
We sincerely apologize for any inconvenience this may cause and will provide an update once the service is restored.
In the meantime, we recommend using Paystack Titan as the destination account for authorization transfers.
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