Outage in Mono
Mandate Approval Downtime (Fidelity Bank)
Resolved MinorIncident Report
We are currently experiencing a downtime with Fidelity Bank, which is affecting mandate approvals. As a result, mandates are not being approved after users send the N50 authorization fee.
We sincerely apologize for any inconvenience this may cause and will provide an update once the service is restored.
In the meantime, we recommend using Paystack Titan as the destination account for authorization transfers.
Components affected
Mono Mandate ApprovalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/30/2025 07:10AM
This incident has been resolved.
MONITORING
9 months ago - at 07/28/2025 08:33AM
The approval service is back up, and we are monitoring the results.
INVESTIGATING
9 months ago - at 07/24/2025 07:03AM
We are currently experiencing a downtime with Fidelity Bank, which is affecting mandate approvals. As a result, mandates are not being approved after users send the N50 authorization fee.
We sincerely apologize for any inconvenience this may cause and will provide an update once the service is restored.
In the meantime, we recommend using Paystack Titan as the destination account for authorization transfers.
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