Outage in Mono
Authentication Outage
Resolved Major
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Outage Details
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:
GTBank
Zenith Bank
First Bank
Globus Bank
Fidelity Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
Components affected
Mono First Bank Mono GTBank Mono Zenith Bank Mono Globus Bank Mono Fidelity BankLatest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 08/13/2025 01:52PM
This incident has been resolved.
INVESTIGATING
about 21 hours ago - at 08/13/2025 12:01PM
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:
GTBank
Zenith Bank
First Bank
Globus Bank
Fidelity Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
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