Outage in Mono
Prove Widget Authentication
Resolved MinorIncident Report
We are presently investigating an issue where users are encountering challenges in authenticating with their identity details on the Prove widget. Consequently, they are unable to proceed with the verification process. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/18/2025 07:44AM
This incident has been resolved.
MONITORING
8 months ago - at 08/14/2025 10:27AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
8 months ago - at 08/14/2025 07:57AM
We are presently investigating an issue where users are encountering challenges in authenticating with their identity details on the Prove widget. Consequently, they are unable to proceed with the verification process. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running.
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