Outage in Mono
Direct Debit: Payments Stuck in Processing
Resolved Minor
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Outage Details
Due to the ongoing downtime with NIBSS, we are currently unable to verify the status of transactions that occurred between yesterday and today. As a result, payments made during this period are currently stuck in processing.
We are actively working with the NIBSS team to resolve the issue and will provide an update as soon as the service is restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience.
Components affected
Mono Account debitLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/11/2025 10:18AM
This incident has been resolved.
INVESTIGATING
18 days ago - at 08/26/2025 10:33AM
Due to the ongoing downtime with NIBSS, we are currently unable to verify the status of transactions that occurred between yesterday and today. As a result, payments made during this period are currently stuck in processing.
We are actively working with the NIBSS team to resolve the issue and will provide an update as soon as the service is restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience.
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