Outage in Mono
Direct Debit: Mandate Approval Downtime
Resolved MinorIncident Report
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee.
We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Components affected
Mono Mandate ApprovalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/08/2025 07:35AM
This incident has been resolved.
MONITORING
7 months ago - at 09/07/2025 07:32AM
The service is back up, and we are monitoring the results.
INVESTIGATING
8 months ago - at 09/05/2025 07:00AM
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee.
We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
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