Outage in Mono

First Bank Mobile (Authentication Outage)

Resolved Minor
September 23, 2025 - Started about 1 month ago - Lasted 13 days
Official incident page

Incident Report

We are presently investigating an issue where users are encountering challenges in authenticating with their First Bank mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to First Bank mobile. The internet banking authentication method remains unaffected.
Components affected
Mono First Bank

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 10/06/2025 07:52AM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 09/23/2025 07:53AM

We are presently investigating an issue where users are encountering challenges in authenticating with their First Bank mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to First Bank mobile. The internet banking authentication method remains unaffected.

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