Outage in Mono
First Bank Mobile (Authentication Outage)
Minor
September 23, 2025 - Started 11 days ago
Official incident page
Official incident page
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Outage Details
We are presently investigating an issue where users are encountering challenges in authenticating with their First Bank mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to First Bank mobile. The internet banking authentication method remains unaffected.
Components affected
Mono First BankLatest Updates ( sorted recent to last )
INVESTIGATING
11 days ago - at 09/23/2025 07:53AM
We are presently investigating an issue where users are encountering challenges in authenticating with their First Bank mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to First Bank mobile. The internet banking authentication method remains unaffected.
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