Outage in Mono
First Bank Mobile (Authentication Outage)
Resolved MinorIncident Report
We are presently investigating an issue where users are encountering challenges in authenticating with their First Bank mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to First Bank mobile. The internet banking authentication method remains unaffected.
Components affected
Mono First BankNeed to monitor Mono outages?
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 10/06/2025 07:52AM
This incident has been resolved.
INVESTIGATING
about 1 month ago - at 09/23/2025 07:53AM
We are presently investigating an issue where users are encountering challenges in authenticating with their First Bank mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to First Bank mobile. The internet banking authentication method remains unaffected.
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