Outage in Mono
Direct Debit: Mandate Downtime
Resolved MajorIncident Report
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee.
We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/18/2025 07:08AM
This incident has been resolved.
MONITORING
4 months ago - at 12/16/2025 07:58PM
A fix has been implemented, and we are monitoring the results.
INVESTIGATING
4 months ago - at 12/16/2025 03:57PM
We have temporarily disabled e-mandate creation due to the ongoing issue with approvals. This means you may encounter errors when attempting to create a mandate.
Our team is actively working with NIBSS to restore the service as quickly as possible.
We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
INVESTIGATING
4 months ago - at 12/15/2025 10:43AM
We are actively following up with the NIBSS team to resolve this.
We sincerely apologize for any inconvenience this may cause and will provide an update as soon as the service is fully restored.
INVESTIGATING
4 months ago - at 12/12/2025 07:46AM
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee.
We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
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