Outage in Mono
Direct Debit: Debit failures on some accounts
Resolved MajorIncident Report
We are currently experiencing an issue with NIBSS that is impacting debit attempts for some accounts. As a result, you may receive “Do Not Honour” or “Unable to locate record” responses when processing debits.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Components affected
Mono Account debitTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/11/2026 12:35PM
This incident has been resolved.
INVESTIGATING
3 months ago - at 01/21/2026 11:01AM
We are currently experiencing an issue with NIBSS that is impacting debit attempts for some accounts. As a result, you may receive “Do Not Honour” or “Unable to locate record” responses when processing debits.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
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