Outage in Mono

Authentication Outage Affecting Specific Banks on Mono Connect & DirectPay

Resolved Major

February 15, 2026 - Started 2 months ago - Lasted about 17 hours
Official incident page

Incident Report

We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets: GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.

Components affected

Mono Union Bank of Nigeria Mono Globus Bank Mono Zenith Bank Mono GTBank Mono Fidelity Bank Mono First Bank Mono Access Bank

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 02/16/2026 07:29AM

This incident has been resolved.

INVESTIGATING 2 months ago - at 02/15/2026 03:13PM

We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:

GTBank
Access Bank
Union Bank
Zenith Bank
First Bank
Globus Bank
Fidelity Bank

Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.

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