Outage in Mono
Direct Debit: Mandate Approval Downtime
Resolved MajorIncident Report
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee.
We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 03/03/2026 08:32AM
This incident has been resolved.
MONITORING
about 1 month ago - at 02/23/2026 10:46AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 02/23/2026 08:02AM
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee.
We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Latest Mono outages
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