Outage in Mono

NIBSS Direct Debit Downtime

Resolved Major

March 18, 2026 - Started 12 days ago - Lasted 1 day
Official incident page

Incident Report

We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval and debit services. As a result, mandates are not being approved after users send the N50 fee, and you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

Components affected

Mono Mandate creation Mono Account debit Mono Mandate Approval

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Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 03/20/2026 08:36AM

This incident has been resolved.

MONITORING 11 days ago - at 03/19/2026 09:25AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 12 days ago - at 03/18/2026 07:18PM

We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval and debit services. As a result, mandates are not being approved after users send the N50 fee, and you may encounter an error when attempting to create a mandate or initiate a debit.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

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