Outage in Mono

Authentication Outage Affecting Specific Banks on Mono Connect & DirectPay

Resolved Major

March 27, 2026 - Started 3 days ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets: GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.

Components affected

Mono GTBank Mono Globus Bank Mono First Bank Mono Union Bank of Nigeria Mono Zenith Bank Mono Access Bank Mono Fidelity Bank

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 03/27/2026 04:06PM

This incident has been resolved.

MONITORING 3 days ago - at 03/27/2026 10:16AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 03/27/2026 09:34AM

We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:

GTBank
Access Bank
Union Bank
Zenith Bank
First Bank
Globus Bank
Fidelity Bank

Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.

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