Outage in Mono
Direct Debit: Service Downtime
Resolved MinorIncident Report
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate, initiate a debit or process a disbursement.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Components affected
Mono Mandate creation Mono Account debit Mono Balance enquiry Mono Mandate ApprovalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/05/2026 03:56PM
This incident has been resolved.
MONITORING
5 days ago - at 10/02/2026 05:19PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 days ago - at 10/02/2026 11:05AM
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate, initiate a debit or process a disbursement.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
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