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Outage in Monotype

Error rate increased on Enterprise and Extensis Connect Login

Resolved Minor
February 23, 2026 - Started 12 days ago - Lasted about 18 hours
Official incident page

Incident Report

We’re aware of an issue affecting Enterprise and Extensis Connect login for some of our customers and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
Components affected
Monotype Login-SSO Monotype login

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 02/24/2026 09:31AM

The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.

MONITORING 11 days ago - at 02/24/2026 08:43AM

The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.

MONITORING 11 days ago - at 02/24/2026 06:21AM

We are actively working with our vendor to investigate increased error rates and implement a fix. We will continue to monitor the situation closely and provide updates as they become available.

MONITORING 11 days ago - at 02/23/2026 09:59PM

Our vendor is continuing to investigate todays increased error rates.

INVESTIGATING 11 days ago - at 02/23/2026 07:19PM

Our engineers continue to work with our login service vendor and are monitoring any further issues.

INVESTIGATING 11 days ago - at 02/23/2026 04:34PM

Our engineers are still working on the investigation. We will share more details as they become available.

INVESTIGATING 12 days ago - at 02/23/2026 03:34PM

We’re aware of an issue affecting Enterprise and Extensis Connect login for some of our customers and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.

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