Outage in Monta

Gap in human live chat support coverage

Resolved Minor
March 25, 2024 - Started 9 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Due to sickness in the team, we are unfortunately without any human support on the following day this week: Tuesday 3:00:7:00am All times are in Central European Time. Our AI ChatGPT bot will be available for all first-line assistance, and if unable to assist, will send the ticket to be picked up when our day shift team starts at 7:00am. We are very sorry for the unforeseen inconvenience and thank you for understanding.
Components affected
Monta Customer Service
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 03/25/2024 10:55PM

We have covered the hours and have no further gaps. Apologies for the misleading post - all support services are up and running.

INVESTIGATING 9 months ago - at 03/25/2024 09:28PM

Due to sickness in the team, we are unfortunately without any human support on the following day this week:

Tuesday 3:00:7:00am

All times are in Central European Time.

Our AI ChatGPT bot will be available for all first-line assistance, and if unable to assist, will send the ticket to be picked up when our day shift team starts at 7:00am.

We are very sorry for the unforeseen inconvenience and thank you for understanding.

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