Outage in Monta

Zaptec downtime

Resolved Major
October 15, 2024 - Started 2 months ago - Lasted about 11 hours
Official incident page

Need to monitor Monta outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Monta, and never miss an outage again.
Start Free Trial

Outage Details

Zaptec is experiencing an ongoing incident, also affecting Zaptec charge points integrated in Monta. We are still seeing delays in processing charging events, and a incident response team will keep investigating the issue during the night. You might see charges are delayed and charge points not operational, and the Zaptec App/Portal taking longer time than expected to update. There might also be delays when authorizing a charging session with app or RFID tag. If you experience this, you can activate Stand Alone mode on your charging session through Zaptec App or Portal, as a potential workaround. Next update is expected tomorrow morning (16.10.2024) at 08.00 CEST. Please follow the updates from here directly: https://zaptec.statuspage.io/incidents/244tbrl9xq66 No need to contact our support team, we will provide all updates live via our statuspage.
Components affected
Monta Zaptec
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/16/2024 07:53AM

The incident has been resolved.

IDENTIFIED 2 months ago - at 10/15/2024 09:16PM

Zaptec is experiencing an ongoing incident, also affecting Zaptec charge points integrated in Monta.

We are still seeing delays in processing charging events, and a incident response team will keep investigating the issue during the night.
You might see charges are delayed and charge points not operational, and the Zaptec App/Portal taking longer time than expected to update. There might also be delays when authorizing a charging session with app or RFID tag.

If you experience this, you can activate Stand Alone mode on your charging session through Zaptec App or Portal, as a potential workaround.

Next update is expected tomorrow morning (16.10.2024) at 08.00 CEST.

Please follow the updates from here directly: https://zaptec.statuspage.io/incidents/244tbrl9xq66

No need to contact our support team, we will provide all updates live via our statuspage.

Latest Monta outages

Enode Volkswagen (VW) Elevated Error Rate - 9 days ago
Potential Delays in the App - 27 days ago
Increase in Failed Requests against parts of our System. - about 1 month ago
Some users unable to login to Hub - about 1 month ago
Potential issue when paying in DKK for charges - about 2 months ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE