Outage in Monta

Zaptec - Delays in processing charging events

Resolved Minor

January 30, 2025 - Started 6 days ago - Lasted about 17 hours
Official incident page

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Outage Details

We are currently aware of issues on Zaptec's end that may cause delays in updating the Zaptec App/Portal. You may also experience slower authorization times when starting a charging session with the app or an RFID tag. If you encounter this, you can enable Stand-Alone Mode on your charging station via the Zaptec App or Portal as a temporary solution. Zaptec is actively investigating the issue, and we will share updates as we learn more. Thank you for your patience! You can find more information in their statuspage here: https://zaptec.statuspage.io/incidents/bj2pwgc8tszw

Components affected

Monta Zaptec Charger backend Monta Zaptec OCPP

Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 01/31/2025 08:01AM

This incident has been resolved.

INVESTIGATING 6 days ago - at 01/30/2025 03:04PM

We are currently aware of issues on Zaptec's end that may cause delays in updating the Zaptec App/Portal. You may also experience slower authorization times when starting a charging session with the app or an RFID tag.

If you encounter this, you can enable Stand-Alone Mode on your charging station via the Zaptec App or Portal as a temporary solution.

Zaptec is actively investigating the issue, and we will share updates as we learn more. Thank you for your patience!

You can find more information in their statuspage here: https://zaptec.statuspage.io/incidents/bj2pwgc8tszw

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