Outage in Monta

Charge Point communication down

Resolved Major
October 30, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Currently we are experiencing a larger than usual amount of traffic on our OCPP network. This has led to instability for some users and their ability to start a charge. Private users may be able to start a charge session with a 3rd party application or via RFID. We are actively working on the situation. There is no need to contact our support-team. Thanks and sorry for the inconvenience. Regards, Monta Support Team
Components affected
Monta OCPP
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/30/2024 11:03AM

This incident has been resolved and we are still closely monitoring.

Thanks for your patience.

Best,

Team Monta

MONITORING about 2 months ago - at 10/30/2024 08:55AM

We have implemented a fix and monitoring the situation closely.

IDENTIFIED about 2 months ago - at 10/30/2024 08:43AM

We have identified the issue and are working on a fix.

IDENTIFIED about 2 months ago - at 10/30/2024 08:43AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 10/30/2024 08:33AM

Currently we are experiencing a larger than usual amount of traffic on our OCPP network.

This has led to instability for some users and their ability to start a charge.

Private users may be able to start a charge session with a 3rd party application or via RFID.

We are actively working on the situation. There is no need to contact our support-team.

Thanks and sorry for the inconvenience.

Regards,

Monta Support Team

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