Outage in Monta

Charge Point Status Reporting Issue

Resolved Minor
January 10, 2025 - Started 26 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue on the Hubject platform that is causing charge points to display incorrect statuses in some cases. While this may impact how charge point availability is shown, customers can still charge without interruptions. Monta as CPO: Some roaming-enabled charge points connected to Monta may show incorrect statuses (e.g., "available" or "busy") in external EMP apps like DCS, EnBW, or ChargePoint. Monta as EMP: Charge points received from external CPOs (e.g., EnBW, ChargePoint, Clever) might also display incorrect statuses in the Monta app. This issue originates from the Hubject platform and not Monta's systems. We are actively working with our partners to address and resolve the problem as quickly as possible. Thank you for your patience as we work on a solution!
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 01/10/2025 12:42PM

This incident has been resolved.

INVESTIGATING 26 days ago - at 01/10/2025 09:26AM

We are continuing to investigate this issue.

INVESTIGATING 26 days ago - at 01/10/2025 09:26AM

We are continuing to investigate this issue.

INVESTIGATING 26 days ago - at 01/10/2025 08:31AM

We are currently investigating an issue on the Hubject platform that is causing charge points to display incorrect statuses in some cases. While this may impact how charge point availability is shown, customers can still charge without interruptions.

Monta as CPO: Some roaming-enabled charge points connected to Monta may show incorrect statuses (e.g., "available" or "busy") in external EMP apps like DCS, EnBW, or ChargePoint.

Monta as EMP: Charge points received from external CPOs (e.g., EnBW, ChargePoint, Clever) might also display incorrect statuses in the Monta app.

This issue originates from the Hubject platform and not Monta's systems. We are actively working with our partners to address and resolve the problem as quickly as possible.

Thank you for your patience as we work on a solution!

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