Outage in Monta
Elevated disconnections on EVBox charge points
Resolved Minor
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Outage Details
We are seeing elevated disconnections on EVBox charge points since 13:30 CET
We are currently investigating.
Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 05/08/2025 12:29PM
This incident has been resolved.
IDENTIFIED
21 days ago - at 04/30/2025 11:16AM
Together with EVBox we have identified the root cause as a misconfiguration on firmware P0424B0424v0. There is a configuration change that can work as a temporary fix and updating to P0425B0425v0 can resolve the problem longer term. Operators can contact Monta for assistance. End users, please contact your operator for assistance.
IDENTIFIED
21 days ago - at 04/30/2025 07:21AM
We are working with EVBox and operator teams to resolve the issue and see an improvement in disconnected charge points. There is a configuration change that can work as a temporary fix.
Operators can contact Monta for assistance.
End users, please contact your operator for assistance.
INVESTIGATING
25 days ago - at 04/25/2025 07:03PM
We are continuing to investigate this issue.
INVESTIGATING
25 days ago - at 04/25/2025 06:48PM
We are continuing to investigate this issue.
INVESTIGATING
26 days ago - at 04/25/2025 03:07PM
We are seeing elevated disconnections on EVBox charge points since 13:30 CET
We are currently investigating.
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