Significant number of ABB and Autel Charge Points disconnected

This is now fully resolved for all impacted charge points

ABB services have returned to normal operation. The Autel disconnected rate is falling, and we are continuing to monitor the situation closely. Further updates will be shared if needed.

We have identified the component that marked some ABB and Autel Charge Points as offline.
The problematic functionality in that component has been disabled for now and the disconnected Charge Points are slowly switching to online.

We expect it to take several hours before they are all fully marked as online.

We see a significant number of charge points of these brands being disconnected since midnight.
We believe it to be an internal component wrongly marking them as disconnected.

The number of disconnected CPs is decreasing.

We suggest using Charge Keys to initiate Charges as that will work in most cases.