Outage in Monta
Chatbot is currently malfunctioning
Resolved MajorIncident Report
Our chatbot is currently not escalating queries to our support agents.
We are investigating the issue to whether the root cause is on our side.
In the meanwhile, please contact us through ticketing on support.monta.com or on email on: support@monta.com
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 01/11/2026 02:09PM
Our provider have confirmed that systems are back to normal, and chats are working again after the intentions.
INVESTIGATING
about 1 month ago - at 01/11/2026 10:23AM
Our chatbot is currently not escalating queries to our support agents.
We are investigating the issue to whether the root cause is on our side.
In the meanwhile, please contact us through ticketing on support.monta.com or on email on: support@monta.com
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