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Outage in Moody's

Profiles Stuck in Automating State

Resolved Minor
July 16, 2026 - Started 22 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Moody's EU platform (eu.maxsight.com) experienced a minor incident lasting approximately 2.6 hours where client profiles became stuck in an "Automating" state longer than expected. Engineering investigated and deployed a fix, after which the service was monitored before being confirmed resolved.

Clients may experience profiles remaining in the Automating state for longer than expected. Our Engineering team is currently investigating the issue and working to restore normal processing as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 07/16/2026 10:55AM

This incident has been resolved.

MONITORING 22 days ago - at 07/16/2026 09:11AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 22 days ago - at 07/16/2026 08:26AM

Clients may experience profiles remaining in the Automating state for longer than expected. Our Engineering team is currently investigating the issue and working to restore normal processing as quickly as possible.

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