Outage in Moonami Platform

Intermittent Issues with Outbound Email

Resolved Minor
October 29, 2021 - Started about 4 years ago - Lasted 5 months
Official incident page

Incident Report

Intermittent issues with outbound email have been observed. We are working with Sendgrid towards resolution. Resolution expected in next 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED about 4 years ago - at 11/01/2021 02:11PM

The incident was resolved on Friday afternoon after a lengthy processing of emails that had been bottlenecked when the service went down. Emailing has been back to normal since Friday evening.

MONITORING about 4 years ago - at 10/29/2021 06:14PM

Most everything with Sendgrid is back working normally, but we're working on a particular oddity with their support team, so we're not marking this resolved just yet.

IDENTIFIED about 4 years ago - at 10/29/2021 02:47PM

Intermittent issues with outbound email have been observed. We are working with Sendgrid towards resolution. Resolution expected in next 30 minutes.

Latest Moonami Platform outages

Exception OOM (out of memory) - almost 4 years ago
Errors Reported - almost 4 years ago
Slow page loads - about 4 years ago

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