Outage in MoonPay

Sell Transaction Delays

Resolved Major
October 31, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

Due to an issue with a 3rd party provider we are experiencing some delays with sell transactions completing.
Components affected
MoonPay API MoonPay Dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/31/2025 03:20PM

Transactions are completing as normal and any delayed transactions have been processed.

MONITORING about 1 month ago - at 10/31/2025 03:09PM

Sell transactions are starting to process again. We are monitoring and will update once full performance is confirmed.

MONITORING about 1 month ago - at 10/31/2025 03:07PM

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

IDENTIFIED about 1 month ago - at 10/31/2025 02:47PM

Due to an issue with a 3rd party provider we are experiencing some delays with sell transactions completing.

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