Live MoonPay status. See if MoonPay is down, view recent outages, and get real-time alerts when problems start.
MoonPay is undergoing maintenance
IsDown pulls data from MoonPay's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 120 incidents since started monitoring MoonPay status in June 2021. We collect data from 4200+ services, and normalize the data to give you a clear picture of the impact of the outage.
3 days ago · lasted about 1 hour
Some users may experience issues loading their MoonPay wallet balances on EVM (Ethereum, Polygon, etc.) blockchains.
8 days ago · lasted 31 minutes
We are currently experiencing delays in our document verification process for new customers. We have identified the cause and are actively working on a resolution. Existing customers are unaffected.
13 days ago · lasted 38 minutes
MoonPay On Ramp & Off Ramp are loading very slowly for logged out users. We're investigating actively.
We've tracked and collected 120 incidents since started monitoring MoonPay status
Link
When I go to send sol to another wallet it doesn’t send after pressing complete. Tried this multiple times
John
Can't connect with Navy Federal to complete purchase.
Gaston
Bitcoin sending not working for few hours now on moonpay
Susan
I am trying to view my account statements but it starts to load but then pings of and says unable to load. I need this to work as my bank is investigating to see if I have been scammed which I haven't but they wa t to see my statement. Please help me as they are holding my money.
Andre
There is an error on our side, please contact support and try again later.
James
We're sorry, we can't complete this order today
Jackie
It’s not loading up the page for a purchase of coin..
Dawn
The login page will not re-direct me to my account after entering my password.
Dan
Please find solutions to BTC withdrawal on MoonPay, it’s saying there is an error on their side
Carlos
My Tangem wallet is not sending crypto do to Moon pay being down....
kev
still saying an issue on their end, can't send bitcoin
Johnny
Still having issues transferring BTC for over two days now. Whenever I try to send, it says there’s an error on MoonPay’s end. It’s so frustrating at this point.
Mac
When I try to send btc it says it cannot send, error on Moonpay's end try later. Been trying for days.
carol
Moonpay freezes when sending btc
Pamelia
When I swipe to send on the moonpay app. It won’t go any further, please do something 😫
Carol
The app is just locking up after entering security code.
Becky
Can someone please tell Moonpay to fix there withdrawal issue with BTC, it’s really frustrating
Melissa
It will not send .. just keeps saying there is a problem on the apps end ..
Cynthia
Every time i try to send it say looks like there's an issue on our end, been doing this since Friday and again today Saturday whats the problem!
Jonathan
I can’t send btc to a friend. It just buffers on and on without the transaction going through.
Stephanie
I can’t send BTC or make a withdrawal
Beth
Still can’t send bitcoin, says the error is on their side and to contact support.
Amanda
I can't send Bitcoin through the app. I get an error message that states there is an internal error. I contacted support, and a very kind person said that he needed to escalate the problem, and the other team would email me with an update. That was seven hours ago. Now, I can't log in to the webs...
Elizabeth
I’m having an error message when I’m trying to send bitcoin. It says the error is on Moonpay’s side
Rochelle
Can’t send Bitcoin on the MoonPay app
Casey
Can’t send crypto says it’s an issue on their end
Shelia
The page won’t come up to buy Bitcoin.
luca
selling crypto on ledger doesnt work with moonpay (cardano)
Mit
Cant transfer crypto to diffrent wallet
wade
tranactions stuck at loading screen
michael
payment is stuck on pending verification and support said its because of verification but still no fix
Charles
Trying to log in w email. I enter verification code and it loops back to enter email again and again. What’s up?
Wesley
I can't complete any transactions via TrustWallet
Mike
Cannot transfer funds, stuck in neverending loop
sheri
Moonpay is down for me on Ledger Live
G
Moonpay on trustwallet shows blank when trying to sell usdt
Bastian
I Can Not send my Solana to Phantom due to the Page is down when is it going to be fixed
Sol
Bitcoin taking over an hour to send
Matty
im waiting for $110 to clear for an hour now. just says processing. missing out
Michael
I can not open my moon pay account. It is saying that I am not using the updated app
tony
all attempts to buy SOL declined
Tom
can't purchase solana with moonpay
Markus
Can’t transfer my payment
Jim
Waiting for money to transfer into my crypto account
Michael
Completely not working anyway
Morghen
App won’t open at all following Trump coin crash
John
It will not let me log in
Michael
Can’t sell USDc stuck on grey screen
Lovis
Can log in And sell my crypto from exodus
parker
payment stuck in processing for over an hour
Jacqueline
Why are my orders been cancelled when purchasing crypto with my card.
Harvey
When trying to sell ehterium I get a white screen, it's not loading
Kalani
Unable to sell a crypto asset from exodus
Sylvia
It just hangs on a white screen does not move to transaction page
Nick
Long wait times. Pending status on sending eth for 30 minutes now.
Donald
Can’t get signed into account for 2 days now. Have deleted and re-downloaded six times and still will not work
Valentin
Can’t connect; the app stays on the purple screen
Valerie
I can check my understanding with the risks of crypto
Stacy
Try to log in to moonpay and it just stays on the purple screen with the little vircle going around the big circle
Steve
I've been getting an error for several days. "Looks like we have an issue on our end..." Then an error code.
IsDown aggregates scheduled maintenances for MoonPay. Currently, there are 1 more maintenances scheduled.
Scheduled for June 18, 2025 at 04:00 AM UTC · until 07:00 AM UTC
We are planning a routine maintenance operation for our MoonPay API Production Database to ensure continued optimal performance and security. This maintenance will require a temporary downtime of the platform, including the onramp/offramp Produc...
Services commonly monitored together with MoonPay
MoonPay is down. You can check MoonPay status and incident details on the top of the page. IsDown continuously monitors MoonPay official status page every few minutes. In the last 24 hours, there were 0 outages reported.
MoonPay seems to be having problems. You can check MoonPay status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of MoonPay being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the MoonPay official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
MoonPay last outage was on May 26, 2025 with the title "Issues loading EVM balances in the MoonPay app"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
