What is MoonPay current status?

MoonPay seems to be having problems. You can check MoonPay status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

Is MoonPay down today?

MoonPay was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the MoonPay status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest MoonPay outages, issues and problems' at the top of the page.

When was the last MoonPay outage?

MoonPay last outage was on March 05, 2025 with the title "BTC & SOL transaction delayed in the USA region"

How to monitor or check MoonPay status?

You can use IsDown service or go to MoonPay official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when MoonPay is having issues?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when MoonPay has issues. MoonPay official status page might also offer notification options such as email, SMS, or Slack.

Is MoonPay Down? Check the current MoonPay status & outages

Current MoonPay official ongoing incidents

No incidents reported in MoonPay's status page

IsDown pulls data from MoonPay's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

MoonPay issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about MoonPay problems

M

michael
6 days ago
payment is stuck on pending verification and support said its because of verification but still no fix
C

Charles
6 days ago
Trying to log in w email. I enter verification code and it loops back to enter email again and again. What’s up?
W

Wesley
11 days ago
I can't complete any transactions via TrustWallet
M

Mike
21 days ago
Cannot transfer funds, stuck in neverending loop
S

sheri
27 days ago
Moonpay is down for me on Ledger Live
G

G
about 1 month ago
Moonpay on trustwallet shows blank when trying to sell usdt
B

Bastian
about 2 months ago
I Can Not send my Solana to Phantom due to the Page is down when is it going to be fixed
S

Sol
about 2 months ago
Bitcoin taking over an hour to send
M

Matty
about 2 months ago
Widget im waiting for $110 to clear for an hour now. just says processing. missing out
M

Michael
about 2 months ago
I can not open my moon pay account. It is saying that I am not using the updated app
T

tony
about 2 months ago
all attempts to buy SOL declined
T

Tom
about 2 months ago
can't purchase solana with moonpay
M

Markus
about 2 months ago
Can’t transfer my payment
J

Jim
about 2 months ago
Waiting for money to transfer into my crypto account
M

Michael
about 2 months ago
Completely not working anyway
M

Morghen
about 2 months ago
App won’t open at all following Trump coin crash
J

John
about 2 months ago
It will not let me log in
M

Michael
about 2 months ago
Can’t sell USDc stuck on grey screen
L

Lovis
about 2 months ago
Can log in And sell my crypto from exodus
P

parker
about 2 months ago
payment stuck in processing for over an hour
J

Jacqueline
about 2 months ago
Why are my orders been cancelled when purchasing crypto with my card.
H

Harvey
about 2 months ago
When trying to sell ehterium I get a white screen, it's not loading
K

Kalani
about 2 months ago
Unable to sell a crypto asset from exodus
S

Sylvia
about 2 months ago
It just hangs on a white screen does not move to transaction page
N

Nick
about 2 months ago
Long wait times. Pending status on sending eth for 30 minutes now.
D

Donald
2 months ago
Can’t get signed into account for 2 days now. Have deleted and re-downloaded six times and still will not work
V

Valentin
2 months ago
Can’t connect; the app stays on the purple screen
V

Valerie
2 months ago
I can check my understanding with the risks of crypto
S

Stacy
2 months ago
Try to log in to moonpay and it just stays on the purple screen with the little vircle going around the big circle
S

Steve
2 months ago
I've been getting an error for several days. "Looks like we have an issue on our end..." Then an error code.
F

federico
2 months ago
cant log in, mobile just stuck on loading page.
A

AJS
3 months ago
Unable to see wallet balance
F

Francis
3 months ago
I am trying to purchase some coins, but when i try to use my moonpay account it when logging in, it will ask me to CHOOSE a new password, and after typing in my password, it will tell me that I ALREADY HAVE a password, so it's bugged. Thank you
N

Nicholas
3 months ago
Just wanted to confirm does MoonPay affect me from when trying to sell from Exodus. Does the maintenance affect that ?
R

Richard
4 months ago
Since this morning I can't send Bitcoin to my recipient. Each time I get the following message: There is an error from our side.
J

Jim
4 months ago
Not going through but charged
D

Daisy
5 months ago
Digital Currencies XRP not able to send. Multiple errors support not responsive
M

Micaela
5 months ago
I can’t access the website
N

Nicholas
5 months ago
I have been trying to sell Lumens XLM from my LOBSTR wallet since 28th September. Although I can receive emails from support@moonpay.com, whenever I reply, my message is bounced back to me as - Address not found Your message wasn't delivered to support@moonpay.com because the address couldn'...
N

Nick
5 months ago
I can't send coins from wallet
D

Delores
5 months ago
Once verification was done. It has been churning on the (All Set ) page for 40 minutes. Checked my WiFi and also logged out and logged back in. Still churning
S

Shaun
6 months ago
I have been waiting over 2 working day’s for my transfer.
M

Michelle
6 months ago
Won’t transfer bitcoin to cash, even though it’s been sent to the correct wallet.
L

Lisa
7 months ago
Not able to purchase. Even Moon Pay customer service phone number +1(85.6.) 61.0.-41.64 is busy as usual. Please revert back to customers.
N

Nafisa
7 months ago
2 days ago i bought ETH through moonpay.Today moonpay is not available in my region.Why is that happening?
J

Joni
8 months ago
Limiting and unable to process payment
J

John
10 months ago
Keeps declining my purchase of bitcoin
S

Sylvie
11 months ago
Unable to complete order
M

M
about 1 year ago
Not accepting purchases

MoonPay outage history

IsDown has tracked 104 incidents since started monitoring MoonPay status in June 2021.

Mar 05 2025

BTC & SOL transaction delayed in the USA region

7 days ago · lasted about 1 hour

We're aware that some SOL buy transactions in the USA region are currently delayed due to an outage with one of our liquidity providers. We're actively resolving the issue with the provider. More details
Feb 19 2025

Unavailability of support.moonpay.com and dev.moonpay.com

21 days ago · lasted about 1 hour

We've narrowed down the issue to an external hosting provider. For customer support, please email support@moonpay.com More details
Feb 18 2025

Delays with BTC and SOL for USA based customers

21 days ago · lasted about 1 hour

We've identified delay in the delivery of SOL and BTC to USA based customers. The team is investigating and we'll send an update shortly More details
Jun 2021 ...

IsDown started monitoring MoonPay status

We've tracked and collected 104 incidents since started monitoring MoonPay status

MoonPay outages in the last 30 days

Number of Incidents

3 issues

Last incident

7 days ago

Having problems with MoonPay? What can you do?

First, stay calm.
- We know it's stressful when MoonPay is down, but running around is not going to fix it.
- Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
Make a quick evaluation of the impact
- Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
- Did MoonPay already acknowledge the issue? And published a status update? (You can find it in the top of the page or in MoonPay status page)
- If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
Communicate with your team and users quickly
- If MoonPay is having problems and impacting your business, it's important to keep your team and users informed.
- Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
- If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
Understand the root cause
- After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
- Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
Is there any mitigation for the issue?
- Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
- Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
Service has recovered?
- Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
Post-incident analysis
- Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
- Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
Prepare for the next incident, because it will happen again
- Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
- Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by monitoring them for you and alerting you if they are having issues, and create status pages to communicate with your team and users.