Check if MoonPay is down, recent outages, user-reported issues, and outages map.
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This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more MoonPay status data.
IsDown has tracked 140 incidents since started monitoring MoonPay status in June 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Oct 02, 2025
06:43 PM EDT
|
Minor | BTC Sends & MoonTags | about 1 hour |
|
Oct 02, 2025
12:21 PM EDT
|
Minor | ETH Transaction Delays | about 3 hours |
|
Oct 01, 2025
06:14 PM EDT
|
Minor | ETH transactions are currently facing a delay | 32 minutes |
|
Sep 30, 2025
04:52 AM EDT
|
Minor | Solana Earn and Convert unavailable in the MoonPay App | about 1 hour |
|
Sep 12, 2025
01:06 PM EDT
|
Minor | Onramp delivery of some crypto assets is delayed | 26 minutes |
|
Aug 16, 2025
07:50 PM EDT
|
Minor | Transactions for some USA based customers are currently delayed | 33 minutes |
|
Aug 15, 2025
07:33 AM EDT
|
Minor | Some ETH transactions are currently facing a delay | about 12 hours |
|
Aug 14, 2025
05:49 PM EDT
|
Minor | Issues with DeFi trades | about 1 hour |
|
Aug 04, 2025
08:32 AM EDT
|
Major | MoonPay App hanging for some users | about 1 hour |
|
Aug 01, 2025
07:17 AM EDT
|
Minor | Memecoin Trading issues | about 1 hour |
Itsnot allowing me to enter the 3 digit code of card
Cant open there website, it shows that there site cant be reached
Unable to purchase xrp on trust wallet
Logging me out of my account. It told me I wasn’t able to send out Bitcoin too
It is taking a long time to transfer money from my bank account
I am unable to sell in Tangem using Moonpay.
When I go to send sol to another wallet it doesn’t send after pressing complete. Tried this multiple times
Can't connect with Navy Federal to complete purchase.
Bitcoin sending not working for few hours now on moonpay
I am trying to view my account statements but it starts to load but then pings of and says unable to load. I need this to work as my bank is investigating to see if I have been scammed which I haven't but they wa t to see my statement. Please help me as they are holding my money.
There is an error on our side, please contact support and try again later.
We're sorry, we can't complete this order today
It’s not loading up the page for a purchase of coin..
The login page will not re-direct me to my account after entering my password.
Please find solutions to BTC withdrawal on MoonPay, it’s saying there is an error on their side
My Tangem wallet is not sending crypto do to Moon pay being down....
still saying an issue on their end, can't send bitcoin
Still having issues transferring BTC for over two days now. Whenever I try to send, it says there’s an error on MoonPay’s end. It’s so frustrating at this point.
When I try to send btc it says it cannot send, error on Moonpay's end try later. Been trying for days.
Moonpay freezes when sending btc
When I swipe to send on the moonpay app. It won’t go any further, please do something 😫
The app is just locking up after entering security code.
Can someone please tell Moonpay to fix there withdrawal issue with BTC, it’s really frustrating
It will not send .. just keeps saying there is a problem on the apps end ..
Every time i try to send it say looks like there's an issue on our end, been doing this since Friday and again today Saturday whats the problem!
I can’t send btc to a friend. It just buffers on and on without the transaction going through.
I can’t send BTC or make a withdrawal
Still can’t send bitcoin, says the error is on their side and to contact support.
I can't send Bitcoin through the app. I get an error message that states there is an internal error. I contacted support, and a very kind person said that he needed to escalate the problem, and the other team would email me with an update. That was seven hours ago. Now, I can't log in to the webs...
I’m having an error message when I’m trying to send bitcoin. It says the error is on Moonpay’s side
Can’t send Bitcoin on the MoonPay app
Can’t send crypto says it’s an issue on their end
The page won’t come up to buy Bitcoin.
selling crypto on ledger doesnt work with moonpay (cardano)
Cant transfer crypto to diffrent wallet
tranactions stuck at loading screen
payment is stuck on pending verification and support said its because of verification but still no fix
Trying to log in w email. I enter verification code and it loops back to enter email again and again. What’s up?
I can't complete any transactions via TrustWallet
Cannot transfer funds, stuck in neverending loop
Moonpay is down for me on Ledger Live
Moonpay on trustwallet shows blank when trying to sell usdt
I Can Not send my Solana to Phantom due to the Page is down when is it going to be fixed
Bitcoin taking over an hour to send
im waiting for $110 to clear for an hour now. just says processing. missing out
I can not open my moon pay account. It is saying that I am not using the updated app
all attempts to buy SOL declined
can't purchase solana with moonpay
Can’t transfer my payment
Waiting for money to transfer into my crypto account
Completely not working anyway
App won’t open at all following Trump coin crash
It will not let me log in
Can’t sell USDc stuck on grey screen
Can log in And sell my crypto from exodus
payment stuck in processing for over an hour
Why are my orders been cancelled when purchasing crypto with my card.
When trying to sell ehterium I get a white screen, it's not loading
Unable to sell a crypto asset from exodus
It just hangs on a white screen does not move to transaction page
| Component | Status |
|---|---|
| API | OK |
| Widget | OK |
| Dashboard | OK |
| Email delivery | OK |
| File Upload | OK |
| Payment Methods | OK |
| Digital Currencies | MAINTENANCE |
Quickly access the status of MoonPay and 4,522+ services
MoonPay is a payment solution that supports cryptocurrency transactions using various payment methods including bank transfers, credit cards, and mobile wallets.
Monitoring MoonPay since June 2021
Tracking 111 MoonPay services and regions
47 incidents in 2025
Number of Incidents
5 issues
Last incident
6 days ago
MoonPay is down. You can check MoonPay status and incident details on the top of the page. IsDown continuously monitors MoonPay official status page every few minutes. In the last 24 hours, there were 0 outages reported.
MoonPay seems to be having problems. You can check MoonPay status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of MoonPay being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the MoonPay official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
MoonPay last outage was on October 02, 2025 with the title "BTC Sends & MoonTags"
IsDown and DownDetector help users determine if MoonPay is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about MoonPay's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
