Outage in MoonPay

On and Offramp delivery of crypto assets are delayed

Resolved Major
November 18, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing issues with some of MoonPay services. Following are impacted * Inbound and OutBound transaction processing * Some balances may be displayed incorrectly * Some payment methods are impacted We are actively investigating this and we will provide a new update as soon as possible.
Components affected
MoonPay API MoonPay Widget
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/18/2025 03:07PM

All systems are operating normally.

MONITORING about 2 months ago - at 11/18/2025 02:21PM

We have detected and mitigated an issue affecting users' ability to log in to MoonPay. Transaction processing remains stable.

MONITORING about 2 months ago - at 11/18/2025 12:20PM

We are seeing services recovering and withdrawals are now processing - we are actively monitoring the situation and will provide another update shortly.

INVESTIGATING about 2 months ago - at 11/18/2025 12:14PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 11/18/2025 11:59AM

We are experiencing issues with some of MoonPay services. Following are impacted
* Inbound and OutBound transaction processing
* Some balances may be displayed incorrectly
* Some payment methods are impacted

We are actively investigating this and we will provide a new update as soon as possible.

Latest MoonPay outages

MoonPay App - Solana Activity and PnL performance degraded - about 1 month ago
Elevated API Errors - about 2 months ago
MoonPay Support Portal unavailable - about 2 months ago
Transaction processing is delayed - about 2 months ago
MoonPay App - Issues Sending Bitcoin - about 2 months ago

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