Outage in MoonPay
On and Offramp delivery of crypto assets are delayed
Resolved MajorIncident Report
We are experiencing issues with some of MoonPay services. Following are impacted
* Inbound and OutBound transaction processing
* Some balances may be displayed incorrectly
* Some payment methods are impacted
We are actively investigating this and we will provide a new update as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 11/18/2025 03:07PM
All systems are operating normally.
MONITORING
2 days ago - at 11/18/2025 02:21PM
We have detected and mitigated an issue affecting users' ability to log in to MoonPay. Transaction processing remains stable.
MONITORING
3 days ago - at 11/18/2025 12:20PM
We are seeing services recovering and withdrawals are now processing - we are actively monitoring the situation and will provide another update shortly.
INVESTIGATING
3 days ago - at 11/18/2025 12:14PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 11/18/2025 11:59AM
We are experiencing issues with some of MoonPay services. Following are impacted
* Inbound and OutBound transaction processing
* Some balances may be displayed incorrectly
* Some payment methods are impacted
We are actively investigating this and we will provide a new update as soon as possible.
Latest MoonPay outages
MoonPay Support Portal unavailable - 1 day ago
Transaction processing is delayed - 7 days ago
MoonPay App - Issues Sending Bitcoin - 7 days ago
[MoonPay App] Issues with Bitcoin balances - 10 days ago
MoonPay App - Elevated failure rates on Convert - 10 days ago
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