Outage in MoonPay

MoonPay Support Portal unavailable

Resolved Minor
November 19, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

We've spotted that our support portal support.moonpay.com is unavailable/slow, we've identified there is an active issue with the vendor. Thank you for your patience whilst this issue is being resolved
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 11/19/2025 06:44PM

This incident has been resolved.

IDENTIFIED 1 day ago - at 11/19/2025 06:35PM

Resolved - All systems are operating normally.

IDENTIFIED 1 day ago - at 11/19/2025 04:57PM

We've spotted that our support portal support.moonpay.com is unavailable/slow, we've identified there is an active issue with the vendor.
Thank you for your patience whilst this issue is being resolved

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