Outage in MoonPay
Memo tag field is missing for certain tokens
Resolved MajorIncident Report
Some tokens (like XRP) need an extra field called a Memo tag to reach the right account. We've found it's currently missing for the Widget and the App. We're investigating and will share an update soon.
Components affected
MoonPay WidgetLatest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/29/2026 10:46AM
This incident has been resolved.
IDENTIFIED
4 days ago - at 07/29/2026 09:17AM
We're currently fixing the issue and will provide an update soon.
INVESTIGATING
4 days ago - at 07/29/2026 08:34AM
Some tokens (like XRP) need an extra field called a Memo tag to reach the right account. We've found it's currently missing for the Widget and the App. We're investigating and will share an update soon.
Latest MoonPay outages
Increased Latency for the MoonPay API - 3 days ago
Issue loading token information - 17 days ago
Transactions are not being processed - about 1 month ago
Onramp delivery of Base Mainnet crypto assets is delayed - about 1 month ago
Elevated API Errors - about 1 month ago
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