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Outage in MOREnet

Fiber Cut

Resolved Major
July 17, 2025 - Started 9 months ago - Lasted about 18 hours
Official incident page

Incident Report

Lumen has identified a cut on their fiber. Efforts are being made to determine where the damage is occurring. Affected sites are as follows: Washington County Library Maries County Library Belle - Heartland Regional Library System Bunker Branch - Reynolds County Library Lesterville Branch - Reynolds County Library Bunker R-III Recklein Memorial Branch - Crawford County Library District Wright City Branch - Scenic Regional Library Centerville Branch (Main) - Reynolds County Library Centerville R-I Belleview R-III South Iron Co. R-I (High School) Lesterville R-IV Laddonia Branch - Mexico-Audrain County Library Updates will follow. MOREnet NOC

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/18/2025 01:02PM

Lumen higher level transport team has replaced the suspected faulty card and that has corrected the issue. Connection has been stable.

MOREnet NOC

IDENTIFIED 9 months ago - at 07/18/2025 03:45AM

The replacement card ETA is 1am CDT. Upon arrival, field will work with Lumen Transport NOC to replace.

MOREnet NOC

IDENTIFIED 9 months ago - at 07/18/2025 12:59AM

The Lumen transport NOC has ordered a replacement card and is awaiting the part, no ETA.

Updates to follow.

MOREnet NOC

IDENTIFIED 9 months ago - at 07/17/2025 07:48PM

Services have been restored. We are actively engaged with Lumen to identify the root cause and prevent any further disruptions. They have reported equipment failures as a contributing factor. We are escalating the issue with their NOC and will provide updates as they become available.

MOREnet NOC

IDENTIFIED 9 months ago - at 07/17/2025 07:30PM

Lumen has identified a cut on their fiber. Efforts are being made to determine where the damage is occurring. Affected sites are as follows:

Washington County Library
Maries County Library Belle - Heartland Regional Library System
Bunker Branch - Reynolds County Library
Lesterville Branch - Reynolds County Library
Bunker R-III
Recklein Memorial Branch - Crawford County Library District
Wright City Branch - Scenic Regional Library
Centerville Branch (Main) - Reynolds County Library
Centerville R-I
Belleview R-III
South Iron Co. R-I (High School)
Lesterville R-IV
Laddonia Branch - Mexico-Audrain County Library

Updates will follow.

MOREnet NOC

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