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Outage in MOREnet

ShoMe Outage

Resolved Major
April 09, 2026 - Started 14 days ago - Lasted about 15 hours
Official incident page

Incident Report

Sites: Administrative Office - Wright County Library Christian County Library District - Sparta Branch Green Forest R-II Hartville R-II Hermitage R-IV Humansville R-IV Licking Branch - Texas County Library Main Library - Texas County Library Miller County Library Iberia - Heartland Regional Library System New Hope Christian Academy Owensville Branch - Scenic Regional Library Polk County Library - Humansville Branch Steele Public Library Summersville Branch - Texas County Library Taneyville R-II Wheatland R-I Description: Many sites offline this morning due to a maintenance overrun. Technicians are working on a fix to restore services. Will provide updates as given. No ETR has been given at this time.

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 04/10/2026 02:29AM

Repairs are done for now., A bug with the vendor software update caused a routing disturbance in the network. Further updates have been paused until a permanent fix is in place.

MONITORING 14 days ago - at 04/09/2026 11:44PM

repair still ongoing with intermittent outages, no ETR given. uplifted status for now.

IDENTIFIED 14 days ago - at 04/09/2026 09:15PM

Work continues. Additional updates will be shared as more information becomes available.

IDENTIFIED 14 days ago - at 04/09/2026 07:56PM

Teams are continuing to address routing related concerns and are required to work through each switch individually. As stated earlier, customers are currently online but there are some with issues and we have not been given a hands-off, nor an ETR.

IDENTIFIED 14 days ago - at 04/09/2026 06:51PM

Same status: although many sites are online, the issue is not fixed and we are not hands off yet. Repairs are still ongoing.

IDENTIFIED 14 days ago - at 04/09/2026 05:38PM

although many sites are online, the issue is not fixed and we are not hands off yet. Repairs are still ongoing.

IDENTIFIED 14 days ago - at 04/09/2026 03:28PM

still a work in progress, customers may experience flapping (circuit bouncing) while a fix is underway.

INVESTIGATING 14 days ago - at 04/09/2026 01:19PM

Issue still under investigation.

INVESTIGATING 14 days ago - at 04/09/2026 11:58AM

Sites:
Administrative Office - Wright County Library
Christian County Library District - Sparta Branch
Green Forest R-II
Hartville R-II
Hermitage R-IV
Humansville R-IV
Licking Branch - Texas County Library
Main Library - Texas County Library
Miller County Library Iberia - Heartland Regional Library System
New Hope Christian Academy
Owensville Branch - Scenic Regional Library
Polk County Library - Humansville Branch
Steele Public Library
Summersville Branch - Texas County Library
Taneyville R-II
Wheatland R-I

Description:
Many sites offline this morning due to a maintenance overrun. Technicians are working on a fix to restore services. Will provide updates as given. No ETR has been given at this time.

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