Outage in MOREnet

Lumen Outage 9/11/25

Resolved Major
September 11, 2025 - Started about 2 months ago - Lasted about 12 hours
Official incident page

Incident Report

Sits: Lakeland SD St ClairCouty Library Lumen outage noted with ticket created with vendor . No ETR as of now while investigation begins.
Components affected
MOREnet Internet MOREnet Carrier Network

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/12/2025 02:46AM

splicing completed, all clear.

IDENTIFIED about 2 months ago - at 09/12/2025 01:33AM

Crews reports the first side has been spliced and the construction crews are prepping the second side. Sites have recovered but the work is not completed. No ETTR is available for hands off.

IDENTIFIED about 2 months ago - at 09/12/2025 01:06AM

as of 5:48pm local carrier identified damaged fiber. work is being done to escavate and repair. no ETR given.

INVESTIGATING about 2 months ago - at 09/11/2025 09:23PM

no updates given after multiple escalations

INVESTIGATING about 2 months ago - at 09/11/2025 08:17PM

escalated again requesting updates

INVESTIGATING about 2 months ago - at 09/11/2025 06:59PM

ticket escalated, update requested

INVESTIGATING about 2 months ago - at 09/11/2025 05:15PM

issue has been transferred to a local carrier who is working on isolating the issue. No ETR given.

INVESTIGATING about 2 months ago - at 09/11/2025 03:33PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 09/11/2025 03:15PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 09/11/2025 03:11PM

Sits:

Lakeland SD
St ClairCouty Library

Lumen outage noted with ticket created with vendor . No ETR as of now while investigation begins.

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