Outage in MOREnet

MOREnet TMS Service Incident - Notice

Resolved Major
October 20, 2025 - Started 11 days ago - Lasted about 2 hours
Official incident page

Incident Report

MOREnet staff have identified or have been notified of an issue that may impact your services. Fortiguard DNS servers are currently unreachable which may be causing issues with internet traffic. We are working on a resolution at this time. Once a resolution is found, we will apply all necessary changes to restore services and will update accordingly.
Components affected
MOREnet Threat Management Solution - Affiliates MOREnet Threat Management Solution - K12 MOREnet Threat Management Solution - Libraries

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 10/20/2025 07:44PM

All systems appear to be operational again. The FortiGuard Service Status page indicates that all services are operational.

It appears that one of the Central US Fortiguard SDNS servers was having issues. Categorization lookups were failing and causing content filtering to fail closed.

Please report any further issues you are experiencing to the MOREnet helpdesk by either e-mailing help@more.net or by calling (573) 884-8694.

Thank You

IDENTIFIED 11 days ago - at 10/20/2025 06:32PM

MOREnet staff have identified or have been notified of an issue that may impact your services.

Fortiguard DNS servers are currently unreachable which may be causing issues with internet traffic.

We are working on a resolution at this time. Once a resolution is found, we will apply all necessary changes to restore services and will update accordingly.

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