Lumen Network Outage 2/18/26

Circuits appear to still be operating normal.

Splicing completed and services were restored at approximately 2:30AM. We are monitoring for any further issues.

Cable replacement has been completed and splicing is underway.

Crews have started pulling in new cable.

Excavation work is ongoing. Cable placement is expected to commence at 10PM. Still no ETR.

Emergency locates are complete and excavation is underway.

Repair crews have arrived at the site and are awaiting emergency locates to be completed.

Lumen has confirmed a 54-count fiber has been partially damaged by the bore rig. Construction crews remain enroute to assess the damage. No ETA provided.

Fiber traces by Lumen from the Kansas City facility indicate a fault in the fibers 15 miles from the facility. The Lumen OSPE (Outside Plant Engineer) is engaged and has advised of a possible hit by a third-party bore rig. OSPE has dispatched a construction crew to the site and is mobilizing splicers. No ETA at this time.

Initial investigations by Lumen NOC suggest that a fiber fault may be the source of the service interruption. Lumen Field Operations are on site in Kansas City preparing to run tests on the suspected fibers.

Lumen is actively investigating a network issue in the Kansas City area causing a service outage on the below listed sites.

Craig R-III
Shawnee R-III
Chilhowee R-IV
Cass County Public Library Pleasant Hill Branch