Outage in Morningstar

Retirement Manager User Experience Outage

Resolved Minor
May 27, 2025 - Started 5 months ago - Lasted about 10 hours
Official incident page

Incident Report

Retirement Manager User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/28/2025 03:27AM

This incident has been resolved.

MONITORING 5 months ago - at 05/28/2025 02:35AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 05/28/2025 01:13AM

We have implemented code changes and are preparing for a hotfix release tonight.

If you have any questions or require assistance, please contact Morningstar Relationship Manager.

IDENTIFIED 5 months ago - at 05/27/2025 08:56PM

We are currently experiencing an issue affecting the "Link Accounts" module within the Retirement Manager User Experience. Users may encounter a blank pop-up window when attempting to access this feature.

Our technical team has identified the root cause and is actively working on a resolution. We apologize for any inconvenience and appreciate your patience as we work to restore full functionality as soon as possible.

If you have any questions or require assistance, please contact Morningstar Relationship Manager.

INVESTIGATING 5 months ago - at 05/27/2025 06:39PM

We are currently experiencing a partial outage affecting the "Link Accounts" module within the Retirement Manager User Experience. Users may encounter a blank pop-up window when attempting to access this feature.

Our technical team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

We will provide updates as more information becomes available. If you have any questions or require assistance, please contact Morningstar Relationship Manager.

INVESTIGATING 5 months ago - at 05/27/2025 05:36PM

Retirement Manager User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

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