Outage in Morningstar

Retirement Manager User Experience Outage

Resolved Major
September 03, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Retirement Manager User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.
Components affected
Morningstar Retirement Checkup and Easy Enroll Morningstar Express API Morningstar Personalized Target Date Service Morningstar Retirement Manager User Experience Morningstar EZ Enroll API

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/03/2025 01:56PM

We have fixed the issue that caused the outage of Retirement Manager User. The outage was due to issue in the downstream applications.

We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.

INVESTIGATING about 2 months ago - at 09/03/2025 12:33PM

Retirement Manager User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

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