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Outage in Mosaic

Acknowledgement of Reporting Issue in Mosaic

Resolved Major
September 15, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have recently been made aware of an issue where users are unable to load reports within our application. We understand the inconvenience and frustration this may cause, and we sincerely apologize for any disruption this may have brought to your activities. Our technical team is already investigating the cause of this problem and is working to rectify the issue as quickly as possible. Our primary goal is to ensure seamless and uninterrupted service to all of our users. In the meantime, if you encounter any difficulties or need further assistance, please don't hesitate to reach out to our Support Team at support@mosaicapp.com.
Components affected
Mosaic Reports

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/15/2025 04:08PM

A fix has been implemented, Reports pages should be restored.

INVESTIGATING 7 months ago - at 09/15/2025 02:25PM

We have recently been made aware of an issue where users are unable to load reports within our application. We understand the inconvenience and frustration this may cause, and we sincerely apologize for any disruption this may have brought to your activities.

Our technical team is already investigating the cause of this problem and is working to rectify the issue as quickly as possible. Our primary goal is to ensure seamless and uninterrupted service to all of our users.

In the meantime, if you encounter any difficulties or need further assistance, please don't hesitate to reach out to our Support Team at support@mosaicapp.com.

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