Outage in Mosaic
Important Notice: AWS Outages Potentially Affecting Mosaic
Resolved MinorIncident Report
We want to inform you that there is an ongoing service outage reported on Amazon Web Services (AWS). Currently Mosaic is not encountering any issues relating to this outage, but may be affected while the AWS team works to resolve the service outage.
The Mosaic team is aware of the potential impacts of the service outage and are closely monitoring for resolution from AWS.
Additional details from the AWS team can be found here: https://health.aws.amazon.com/health/status
If you require any assistance or have any questions, please feel free to reach out to our Support Team through the Mosaic application, or at support@mosaicapp.com. Your feedback and patience during this time are greatly appreciated.
Components affected
Mosaic AWS route53 Mosaic Reports Mosaic AWS eks-us-east-1 Mosaic AWS vpc-us-east-1 Mosaic AWS ec2-us-east-1 Mosaic AWS sns-us-east-1 Mosaic AWS pinpoint-us-east-1 Mosaic AWS rds-us-east-1 Mosaic AWS sqs-us-east-1 Mosaic AWS iam Mosaic AWS secretsmanager-us-east-1Need to monitor Mosaic outages?
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 10/21/2025 01:43PM
This incident has been resolved.
MONITORING
12 days ago - at 10/20/2025 04:50PM
Mosaic's Reporting space appears to be impacted by the outages on AWS.
The Mosaic team is continuing to monitor the system for interruptions relating to the AWS service outage.
If you require any assistance or have any questions, please feel free to reach out to our Support Team through the Mosaic application, or at support@mosaicapp.com. Your feedback and patience during this time are greatly appreciated.
MONITORING
12 days ago - at 10/20/2025 03:38PM
We are continuing to monitor for any further issues.
MONITORING
12 days ago - at 10/20/2025 03:32PM
The Mosaic team is aware of the potential impacts of the service outage and are closely monitoring for resolution from AWS.
INVESTIGATING
12 days ago - at 10/20/2025 03:32PM
We want to inform you that there is an ongoing service outage reported on Amazon Web Services (AWS). Currently Mosaic is not encountering any issues relating to this outage, but may be affected while the AWS team works to resolve the service outage.
The Mosaic team is aware of the potential impacts of the service outage and are closely monitoring for resolution from AWS.
Additional details from the AWS team can be found here: https://health.aws.amazon.com/health/status
If you require any assistance or have any questions, please feel free to reach out to our Support Team through the Mosaic application, or at support@mosaicapp.com. Your feedback and patience during this time are greatly appreciated.
Latest Mosaic outages
Acknowledgement of Reporting Issue in Mosaic - about 2 months ago
Phase Link Disruption - about 2 months ago
Acknowledgement of Access Issue in Mosaic - 3 months ago
Acknowledgement of Access Issue in Mosaic - about 1 year ago
Acknowledgement of Access Issue in Mosaic - over 1 year ago
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