Outage in Mosaic
Important Notice: AWS Outages Potentially Affecting Mosaic
Resolved MinorIncident Report
We want to inform you that there is an ongoing service outage reported on Amazon Web Services (AWS). Currently Mosaic is not encountering any issues relating to this outage, but may be affected while the AWS team works to resolve the service outage.
The Mosaic team is aware of the potential impacts of the service outage and are closely monitoring for resolution from AWS.
Additional details from the AWS team can be found here: https://health.aws.amazon.com/health/status
If you require any assistance or have any questions, please feel free to reach out to our Support Team through the Mosaic application, or at support@mosaicapp.com. Your feedback and patience during this time are greatly appreciated.
Components affected
Mosaic AWS ec2-us-east-1 Mosaic AWS iam Mosaic AWS pinpoint-us-east-1 Mosaic AWS rds-us-east-1 Mosaic Reports Mosaic AWS route53 Mosaic AWS eks-us-east-1 Mosaic AWS sns-us-east-1 Mosaic AWS sqs-us-east-1 Mosaic AWS secretsmanager-us-east-1 Mosaic AWS vpc-us-east-1Need to monitor Mosaic outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/21/2025 01:43PM
This incident has been resolved.
MONITORING
4 months ago - at 10/20/2025 04:50PM
Mosaic's Reporting space appears to be impacted by the outages on AWS.
The Mosaic team is continuing to monitor the system for interruptions relating to the AWS service outage.
If you require any assistance or have any questions, please feel free to reach out to our Support Team through the Mosaic application, or at support@mosaicapp.com. Your feedback and patience during this time are greatly appreciated.
MONITORING
4 months ago - at 10/20/2025 03:38PM
We are continuing to monitor for any further issues.
MONITORING
4 months ago - at 10/20/2025 03:32PM
The Mosaic team is aware of the potential impacts of the service outage and are closely monitoring for resolution from AWS.
INVESTIGATING
4 months ago - at 10/20/2025 03:32PM
We want to inform you that there is an ongoing service outage reported on Amazon Web Services (AWS). Currently Mosaic is not encountering any issues relating to this outage, but may be affected while the AWS team works to resolve the service outage.
The Mosaic team is aware of the potential impacts of the service outage and are closely monitoring for resolution from AWS.
Additional details from the AWS team can be found here: https://health.aws.amazon.com/health/status
If you require any assistance or have any questions, please feel free to reach out to our Support Team through the Mosaic application, or at support@mosaicapp.com. Your feedback and patience during this time are greatly appreciated.
Latest Mosaic outages
Acknowledgement of Access Issue in Mosaic - 17 days ago
Temporary Sync Disruption to Integratioms - 25 days ago
Acknowledgement of Access Issue in Mosaic - about 1 month ago
Acknowledgement of Reporting Issue in Mosaic - 5 months ago
Phase Link Disruption - 5 months ago
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