Outage in Mosaic

Temporary Sync Disruption to Integratioms

Resolved Major

January 21, 2026 - Started 25 days ago - Lasted 1 day
Official incident page

Incident Report

Users are currently impacted by delayed sync times on our application. We understand that this can affect your experience and productivity, and we sincerely apologize for any inconvenience this may cause. Our technical team is fully aware of this issue and is diligently working on a solution to restore normal functionality as soon as possible. As we strive to provide a high-quality service, we ask for your patience and understanding during this time. For any queries or if you need assistance, please don't hesitate to contact our Support Team at support@mosaicapp.com.

Components affected

Mosaic Deltek Ajera Integration Mosaic Deltek Vision Integration Mosaic Deltek Vantagepoint Integration Mosaic CSV Agent Mosaic Jira Cloud Integration Mosaic Github Integration Mosaic Viewpoint Vista Integration Mosaic Asana Integration Mosaic Google Calendar Integration Mosaic Salesforce Integration Mosaic Office365 Integration Mosaic BST Integration Mosaic Microsoft Dynamics 365 Project Operations Integration Mosaic Microsoft Dynamics 365 Business Centra Integration Mosaic Microsoft 365 Project Online Integration Mosaic Unanet A/E Integration

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Latest Updates ( sorted recent to last )

RESOLVED 23 days ago - at 01/23/2026 02:23AM

This incident has been resolved.

MONITORING 24 days ago - at 01/22/2026 03:39PM

A fix has been applied, the team is monitoring the results.
Data is flowing through the integration pipeline, although there might be some delay in processing.

IDENTIFIED 25 days ago - at 01/21/2026 08:48PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 25 days ago - at 01/21/2026 08:13PM

Users are currently impacted by delayed sync times on our application. We understand that this can affect your experience and productivity, and we sincerely apologize for any inconvenience this may cause.

Our technical team is fully aware of this issue and is diligently working on a solution to restore normal functionality as soon as possible. As we strive to provide a high-quality service, we ask for your patience and understanding during this time.

For any queries or if you need assistance, please don't hesitate to contact our Support Team at support@mosaicapp.com.

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Important Notice: AWS Outages Potentially Affecting Mosaic - 4 months ago

Acknowledgement of Reporting Issue in Mosaic - 5 months ago

Phase Link Disruption - 5 months ago

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