Outage in Motive

Outage on Multiple API's

Resolved Major
March 28, 2023 - Started about 2 years ago - Lasted about 10 hours
Official incident page

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Outage Details

We’re currently investigating an outage across multiple of our API's. We apologize for any inconvenience and will post another update as soon as we learn more.
Components affected
Motive API Motive Web Dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/28/2023 10:59PM

Dear Motive customers,

All fleet events, notifications, and locations should again be arriving and updated in real-time.

Thank you again for your patience, and our humblest apologies for the inconvenience.

MONITORING about 2 years ago - at 03/28/2023 05:36PM

The issue has been mitigated, and data delay is decreasing. There may be inconsistencies in your dashboard or API experience, where some data may be real-time, and some may be delayed. Locations are working in real-time.

MONITORING about 2 years ago - at 03/28/2023 05:08PM

A fix has been implemented, and we are monitoring the results.

We apologize for the disruption and thank you again for your patience.

IDENTIFIED about 2 years ago - at 03/28/2023 04:28PM

This issue has been identified and a fix is being implemented.
We apologize for any inconvenience and will post another update as soon as we have more information to share.

INVESTIGATING about 2 years ago - at 03/28/2023 01:53PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 03/28/2023 12:53PM

We’re currently investigating an outage across multiple of our API's.
We apologize for any inconvenience and will post another update as soon as we learn more.

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Service Disruption impacting Driver & Fleet App Users - 3 months ago
Service Disruption impacting Driver & Fleet App Users - 3 months ago

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