Outage in Motive

Mobile and API High Error Frequency

Resolved Major

May 23, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Users may be experiencing high frequency of errors using the Web Dashboard, Mobile App or Public API regarding posting log data, vehicle and driver locations, and odometer data. Our engineering team is working to restore full functionality.

Components affected

Motive Web Dashboard Motive Mobile Apps Motive API

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/23/2023 05:44PM

Dear Motive customers,

All services are now working properly, and full performance is restored.

Thank you again for your patience, and our humblest apologies for the inconvenience.

MONITORING almost 3 years ago - at 05/23/2023 03:46PM

Dear Motive customers,

All services are now working properly, and full performance is restored.

Thank you again for your patience, and our humblest apologies for the inconvenience.

MONITORING almost 3 years ago - at 05/23/2023 03:16PM

A fix has been implemented, all services are functioning at full capacity and we are monitoring the results.

We apologize for the disruption and thank you again for your patience.

INVESTIGATING almost 3 years ago - at 05/23/2023 02:38PM

Users may be experiencing high frequency of errors using the Web Dashboard, Mobile App or Public API regarding posting log data, vehicle and driver locations, and odometer data.

Our engineering team is working to restore full functionality.

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