Outage in Motive

API and Web Dashboard Unavailable

Resolved Major

July 27, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Dear Motive Customer, We are investigating an issue impacting the availability of the API and Web Dashboard and Mobile Apps. We apologize for the inconvenience and will keep you updated as we progress.

Components affected

Motive API Motive Web Dashboard Motive Mobile Apps

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 07/27/2023 08:49AM

Dear Motive customers,

All services are now working properly, and full performance is restored.

Thank you again for your patience, and our humblest apologies for the inconvenience.

MONITORING over 2 years ago - at 07/27/2023 08:06AM

A fix has been implemented, all services are functioning at full capacity and we are monitoring the results.

We apologize for the disruption and thank you again for your patience.

INVESTIGATING over 2 years ago - at 07/27/2023 05:35AM

Dear Motive Customer,

We are investigating an issue impacting the availability of the API and Web Dashboard and Mobile Apps.

We apologize for the inconvenience and will keep you updated as we progress.

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