Outage in Motive
SMS-based unlock flow degraded for Motive Card
Resolved Minor
November 18, 2025 - Started 3 months ago
- Lasted about 1 hour
Incident Report
Dear Motive Customer,
We are currently experiencing a service disruption with our SMS service provider. As a result, our system is unable to receive or process unlock commands sent via SMS. Please use the Mobile App to unlock your card. Alternatively, you may temporarily disable the unlock requirement in your account settings until SMS services are restored.
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