Outage in Motive
Safety Scores & AI Coach recaps Degraded - Investigating
Resolved Minor
March 09, 2026 - Started 23 days ago
- Lasted about 23 hours
Incident Report
Dear Motive customer,
We are investigating an issue causing delays in Safety Score updates and AI Coach recaps for fleets. Safety Scores in the Dashboard and Driver App may not reflect the latest driving activity. All underlying safety events are still being recorded. We’re working to restore normal processing and will provide an estimated resolution time shortly
Sincerely,
Your Motive Team
Need to monitor Motive outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
23 days ago - at 03/09/2026 10:21PM
Dear Motive customer,
Over 50% of AI Coach recaps have been generated since resolving the issue and continue sending the remainder of this week’s sessions. Eligible drivers who have yet to receive their recaps can expect this in the coming hours.
We appreciate your continued patience on this matter.
Sincerely,
Your Motive Team
23 days ago - at 03/09/2026 07:34PM
Dear Motive customer,
Safety Scores are now fully up to date in the Dashboard and Driver App. We confirmed that all underlying safety events were successfully recorded during the delay and have now been fully incorporated into the scores.
We’re working to restore normal processing of AI Coach recaps, and will provide an update by 2:30PM Pacific Time Zone. We apologize for the inconvenience.
Sincerely,
Your Motive Team
Latest Motive outages
Fleet Events and Locations Delay - 5 days ago
Fleet Events and Locations Delay - 7 days ago
Fleet Events and Locations Delay - 8 days ago
Web Dashboard and Mobile App Intermittent Issues - 21 days ago
Fleet events delayed - 27 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
