Outage in Motus

Customer Care phone systems are down

Resolved Major

January 04, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

The phone system used to reach Motus Customer Care is down

Components affected

Motus Member Services Phone Support Motus Customer Care Phone Support

Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 01/04/2023 11:29PM

Issue with our phone vendor has been resolved.

IDENTIFIED about 2 years ago - at 01/04/2023 08:26PM

We are working with our phone vendor and the issue is being resolved. If you are not able to reach us, please try again later.

INVESTIGATING about 2 years ago - at 01/04/2023 08:03PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 01/04/2023 08:00PM

The phone system used to reach Motus Customer Care is down

Latest Motus outages

Some drivers are reporting issues with submitting mileage. - almost 2 years ago

Users receiving errors while uploading insurance documents - almost 2 years ago

Issues loading reports - over 2 years ago

Users getting permission denied when accessing reportss - over 2 years ago

Timeouts and erroring requests - over 2 years ago

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